request charter
Request a Private Charter
We know you may have questions on your mind, so we’ve put together this section to make finding answers easier
Topics
General
How can I book a private jet charter with Elin Air?
To book a charter, simply submit a request through our Charter Request Page with your travel details. Once received, our team will review your request and contact you with available options, pricing, and next steps.
Alternatively, you can call our operations line or send your travel details via email to info@flyelinair.com, and our team will assist you directly.
What aircraft are available for executive and VIP travel?
Our fleet includes a range of aircraft suited for executive and VIP travel, from light jets and long-range business jets to helicopters. Each aircraft is selected to deliver comfort, performance, and flexibility based on your travel needs. View our fleet.
Can I arrange a helicopter transfer for corporate or private use?
Yes, we offer helicopter charter services for both corporate and private use. Whether for business transfers, special events, or quick city-to-city travel, our helicopter services provide speed, convenience, and efficiency.
How does Elin Air’s concierge service work?
Our concierge service is designed to handle every aspect of your journey beyond the flight. From airport transfers and luxury catering to hotel reservations and special requests, our team ensures a seamless and personalized travel experience from start to finish.
What destinations can I fly to with Elin Air?
We offer both local and international charter flights, giving you access to a wide range of destinations. Whether within Nigeria, across Africa, or globally, we tailor each journey to your preferred route and schedule.
Are your aircraft suitable for long-range international flights?
Yes, our fleet includes aircraft capable of long-range international travel. These aircraft are equipped for extended journeys, offering comfort, reliability, and efficiency for global travel. View our fleet.
How do I request a cargo shipment with Elin Air?
To request a cargo shipment, simply reach out to our cargo operations team with details of your shipment, including size, weight, and destination. We will provide a tailored solution and guide you through the process from booking to delivery. Learn more.
What FBO services are available at your ground facilities?
Our FBO services include aircraft handling, refueling, hangar space, passenger lounges, crew support, and concierge assistance. We ensure efficient ground operations while delivering a premium experience for both passengers and crew. Learn more.
What safety measures are in place for private and corporate flights?
Safety is at the core of our operations. We adhere to strict aviation regulations, conduct regular aircraft maintenance, and employ highly trained crew members. Every flight is managed with a strong focus on safety, compliance, and operational excellence. To learn more, check out our Safety Protocol.
Can I schedule last-minute or on-demand flights?
Yes, we offer on-demand charter services, including last-minute bookings. Our operations team works around the clock to accommodate urgent travel requests whenever possible.
Are there membership or loyalty options for frequent flyers?
Yes, we offer flexible membership options designed for frequent flyers. These include pay-as-you-go access and bulk flight hour packages, with added benefits such as priority booking, exclusive perks, and personalized service. To learn more, visit our Billings page.
Flight Booking
How do I book a flight with Elin Air?
You can book online, call our reservations team, or reach out via WhatsApp. Our team will help you select the aircraft, dates, and special requests.
Can I book multiple aircraft for the same trip?
Yes. We coordinate multiple aircraft for corporate events, group charters, or large events.
How far in advance should I book a private flight?
We recommend at least 48–72 hours in advance. Last-minute charters may be available depending on aircraft availability.
Can I change my booking after confirmation?
Yes. Changes depend on the service type and availability. Contact our team immediately to discuss options.
How do I cancel a booking?
Cancellations vary by booking type. Our team will guide you through the process and explain any applicable fees.
Are there group or corporate travel packages?
Yes. We provide tailored group charters and corporate travel solutions to fit your schedule.
Can I request a specific aircraft type?
Yes. Share your preferences when booking, and we will assign the most suitable aircraft.
Can I book last-minute flights?
Yes, where aircraft are available. Contact our team for urgent arrangements.
How are bookings confirmed?
Bookings are confirmed once your details are validated by the reservations team. Confirmation is sent via email or WhatsApp.
Do you offer seasonal or event-based charters?
Yes. We arrange special charters for events, holidays, and corporate functions tailored to your schedule.
Flights & In-Flight Services
What is included in my flight experience?
Flights are fully personalised with premium seating, concierge service, tailored meals, flexible departure, and professional in-flight support.
Can I request dietary or meal preferences?
Yes. Specify dietary restrictions or preferences when booking, and our in-flight team will cater accordingly.
Are pets allowed on board?
Yes, we offer helicopter charter services for both corporate and private use. Whether for business transfers, special events, or quick city-to-city travel, our helicopter services provide speed, convenience, and efficiency.
Do you provide Wi-Fi during flights?
Some aircraft are equipped with Wi-Fi. Confirm availability when booking.
Can I request in-flight entertainment?
Yes. Entertainment options can include movies, music, or live streaming where available.
Are your flights suitable for children?
Yes. We provide child-friendly services, seating, and safety measures for young passengers.
Can I bring medical equipment on board?
Yes. Equipment can be accommodated if pre-arranged with our reservations team.
How do you accommodate passengers with disabilities?
We provide wheelchair support, boarding help, and in-flight accommodations.
Are there loyalty benefits for frequent flyers?
Yes. We offer exclusive loyalty programs and priority services for repeat clients.
Can I request a dedicated crew for my flight?
Yes. Depending on aircraft and package, you can have a dedicated crew for a personalised experience.
Are there membership or loyalty options for frequent flyers?
Yes, we offer flexible membership options designed for frequent flyers. These include pay-as-you-go access and bulk flight hour packages, with added benefits such as priority booking, exclusive perks, and personalized service. To learn more, visit our Billings page.
Fleet
What aircraft are available in your fleet?
Our fleet includes a range of aircraft tailored for different travel needs, including the Boeing 737, Embraer ERJ-145, Bombardier Challenger 604 (CL-604), and AgustaWestland A109E Power helicopter. Each aircraft is selected to deliver comfort, performance, and reliability.
What types of aircraft are in your private jet fleet?
We operate a diverse aviation fleet that includes commercial jets, regional jets, long-range business jets, and helicopters, ensuring flexible options for charter flights, executive travel, and cargo operations.
Can I trust your fleet for safe and reliable travel?
Yes, our fleet is maintained to the highest aviation standards. Each aircraft undergoes regular inspections and maintenance, ensuring safety, reliability, and consistent performance on every flight.
Are your aircraft suitable for executive and VIP travel?
Our fleet is designed with executive and VIP clients in mind, offering comfort, privacy, and tailored onboard experiences for business and leisure travel.
Do you offer both jets and helicopters in your fleet?
Yes, our fleet includes both fixed-wing aircraft and helicopters, allowing us to provide both long-distance jet travel and short-distance helicopter transfers.
Which aircraft is best for long-range international flights?
The Bombardier Challenger 604 and Boeing 737 are well-suited for long-range and international travel, offering extended range, comfort, and efficiency.
Which aircraft is best for regional or short-haul travel?
The Embraer ERJ-145 and AgustaWestland A109E helicopter are ideal for regional and short-distance travel, providing speed and flexibility for shorter routes.
Can your fleet accommodate large groups or corporate travel?
Yes, aircraft such as the Boeing 737 and Embraer ERJ-145 are ideal for group travel, corporate teams, and large passenger movements.
How often is your fleet maintained?
Our aircraft are maintained through scheduled inspections and routine servicing in line with global aviation regulations, ensuring optimal safety and performance.
Are your aircraft available for on-demand charter flights?
Yes, our fleet supports on-demand and last-minute charter flights, subject to availability, providing flexibility for urgent travel needs.
Can I choose a specific aircraft from your fleet?
Yes, you can select an aircraft based on your travel requirements, including passenger capacity, destination, and comfort preferences. Our team will guide you in making the best choice.
Do your aircraft support luxury and comfort during flights?
Yes, our fleet is equipped with comfortable seating, air-conditioned cabins, and features designed to enhance the onboard experience for every passenger.
Are your aircraft equipped for international charter services?
Yes, several aircraft in our fleet are equipped for international charter services, supporting seamless travel across Africa and global destinations.
What makes your aircraft fleet stand out?
Our fleet stands out for its versatility, combining different aircraft types to meet a wide range of travel needs while maintaining high standards of safety, comfort, and efficiency.
Do you offer aircraft for both business and leisure travel?
Yes, our fleet supports both corporate travel and leisure trips, offering flexible solutions for different types of passengers and journeys.
Can your fleet support cargo and logistics operations?
Yes, in addition to passenger travel, parts of our fleet are equipped to handle cargo transport and logistics operations efficiently.
Are your helicopters available for private and corporate transfers?
Yes, our AgustaWestland A109E helicopter is available for both private and corporate transfers, offering quick and efficient travel solutions.
How do you ensure fleet availability for clients?
We manage our fleet with a focus on operational efficiency and scheduling, ensuring availability for both planned and urgent travel requests.
Is your fleet suitable for first-time private charter clients?
Yes, our fleet offers options that cater to first-time charter clients, with guidance provided to help select the most suitable aircraft for their journey.
What destinations can your fleet cover?
Our fleet supports travel across local, regional, and international destinations, offering flexible routing to meet a wide range of travel needs.
Ground & Airport Services (VIP Services)
What ground services are available?
We provide VIP check-in, private lounges, concierge assistance, car transfers, luggage handling, and full airport support.
Can I use a private lounge?
Yes. Lounges offer refreshments, Wi-Fi, comfortable seating, and personalised service.
Are airport pick-up and transport available?
Yes. Luxury vehicles and chauffeured services are available as part of our ground support.
Do you provide fueling and aircraft handling?
Yes. We handle refueling, parking, and full ground handling for all aircraft.
Can concierge assistance be scheduled?
Yes. From arrival to boarding, our team manages all details for a seamless experience.
Are meeting or conference rooms available?
Yes. Clients can request private meeting spaces as part of VIP arrangements.
Can catering be arranged on the ground?
Yes. We coordinate in-airport or lounge catering services per your preferences.
Are overnight aircraft parking and handling available?
Yes. Aircraft can be securely parked and maintained overnight.
Do you provide security for high-profile clients?
Yes. Security arrangements can be made for VIPs, including discreet personnel.
Can luggage be handled before and after the flight?
Yes. We provide baggage handling and storage to ensure a stress-free experience.
Maintenance & Technical Support
What maintenance services are provided?
We offer inspections, full technical maintenance, aircraft servicing, and avionics upgrades.
Are your maintenance services certified?
Yes. Elin Air is an NCAA-certified Aircraft Maintenance Organisation, following international aviation standards.
Can third-party aircraft be serviced?
Yes. Our MRO team services both our fleet and external clients’ aircraft.
Do you handle light and heavy maintenance?
Yes. From routine checks to major overhauls, we ensure aircraft reliability and safety.
How long does maintenance typically take?
Routine checks take hours, major overhauls several days depending on complexity.
Are spare parts available on-site?
Yes. Essential spare parts are stocked for quick maintenance.
Can emergency technical support be provided?
Yes. Our MRO team addresses urgent technical issues at short notice.
Are avionics or technical upgrades supported?
Yes. We provide upgrades to avionics, instruments, and aircraft systems.
Is maintenance done in-country?
Yes. All maintenance is performed locally by certified technicians to guarantee safety.
Do you provide technical advice for aircraft owners?
Yes. Our experts advise on maintenance schedules, upgrades, and operational efficiency.
Cargo & Logistics
Can I ship cargo with Elin Air?
Yes. We handle time-sensitive, oversized, and specialised cargo globally.
What types of cargo are accepted?
General cargo, fragile goods, medical supplies, and oversized shipments.
How do I arrange cargo services?
Provide shipment details including weight, dimensions, and destination, and our team will plan logistics.
Are hazardous materials allowed?
Only approved hazardous materials, with prior arrangements and documentation.
Do you provide shipment tracking?
Yes. Our clients can track cargo status throughout the journey.
How long does cargo processing take?
Processing times vary based on shipment type, size, and destination requirements.
Do you handle customs and clearance?
Yes. We provide assistance for customs documentation and regulatory compliance.
Can cargo travel alongside passenger flights?
Yes. Cargo can be accommodated on certain passenger charters if safety regulations are followed.
Immigration & Travel Documents
Do you assist with immigration procedures?
Yes. Our team provides guidance to ensure smooth international travel.
What documents are required for travel?
A valid passport, visas for international destinations, and any required country-specific documents.
Can Elin Air assist with visas?
Yes. We provide guidance on visa requirements and documentation needed.
Are overflight permits included?
Yes. For international charters, we handle overflight approvals.
Do you handle landing clearances?
Yes. Our team manages landing permits for all destinations.
Can customs clearance be expedited?
Yes. We coordinate with authorities to reduce wait times where possible.
What are the requirements for crew travel?
Crew must have valid identification, licenses, and any necessary visas.
Are health or COVID-related requirements supported?
Yes. We provide updated travel advisories and help passengers meet health protocols.
Membership
Can I upgrade my membership during the year?
Yes, you can move to a higher tier at any time to enjoy additional benefits.
Is the membership transferable?
Memberships are personal, but some services can be booked for guest, check terms with your account manager.
What happens if I don’t use all bulk hours?
Unused hours can be rolled over based on your membership plan, contact your account manager for details.
Membership
How do I get urgent support?
Contact our team via phone, email, or live chat, or visit our Contact Page to get in touch. We’re available to provide guidance and assistance.
How long does it take to hear back from your team?
We respond to enquiries within 24 – 48 hours. Urgent matters can be handled immediately by phone.
Can I submit special requests after booking?
Yes. Special requests can be added before departure or at any stage.
Is there 24/7 support?
Yes. Our team provides round-the-clock support for urgent inquiries.
Can I speak to a dedicated account manager?
Yes. We provide personalised account managers for corporate and VIP clients.
How do I track my enquiry?
We provide email confirmations and updates on all enquiries.
Are support requests prioritised?
Yes. Urgent requests are flagged and handled promptly.
Can I escalate urgent matters?
Yes. Contact our support team and request priority handling for critical issues.